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Frequently asked questions
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What is the delivery time of the Frames®?
Our standard delivery time is 5 working days.
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How much are the shipping costs?
For most European countries, our shipping costs are €5.95 per order. It doesn't matter how many products you order at once, the shipping costs will always be €5.95. For other countries, the shipping costs will be calculated depending on where you want to ship it to. When entering your address details in the ordering system, the system will calculate the shipping costs for you. We ship our products worldwide! Go to our shipping page to find the list of European countries for which the shipping costs are €5.95.
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Which material are Frames® made from?
The Frames® are made of a lightweight yet super strong foam board. The frame is made of a sustainable type of wood and afterwards sprayed with a beautiful smooth satin gloss lacquer.
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How deep are the Frames® frames?
The frames of the Frames® are 1.7 cm deep.
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How do I put the Frames® on my wall?
Good news! No more drilling - just stick it straight onto your wall! With our smart and magnetic Custtom® hanging system, you can easily attach your Frames® to the wall. Once applied, you can adjust them magnetically until they hang perfectly straight - and swapping out Frames® only takes a second. Want to move your Frames® to a different spot? No problem! Custtom® tape is reusable and sticks to almost any wall or surface. Simply remove the tape slowly and carefully, reattach it to the magnetic side of your Frame®, and you're ready to hang it somewhere new. Simple, right? © Depending on your wall type, the tape can usually be removed without leaving any marks or damage. Stick, adjust and replace!
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Are the Frames® suitable for outdoor use?
No, we do not recommend it for this product.
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How do I clean my Frames®?
You can easily remove the Frames® from your wall thanks to the velcro mounting system. You wipe them with a soft and slightly damp cloth.
Hey! I'm Tom the company cat
Welcome to my kingdom, Custtom. I don't do any work of course. I actually lie around all day, doing nothing but being beautiful. I leave the real work to my servants.
I think you and I could be friends. After all, as a customer, you are just as royal as I am! Shall we exchange e-mail addresses so that my royal household can send you an occasional newsletter?
My newsletters are full of wonderful offers, great tips, the latest developments and even a FREE product every now and then. I'll also keep you informed on my adventures and royal life as a company cat!
